Privacy Policy

This Privacy Policy applies to printpilotpro.com, operated by PATCH IT LLC, an independent online retailer based in the United States. We are not affiliated with, endorsed by, or sponsored by any printer or scanner manufacturer. This policy explains what personal information we collect, how we use it, and your rights regarding that information. By using this website, you agree to the practices described in this policy.

We use the information we collect to: process and fulfil your orders; send order confirmations and shipping tracking updates; respond to your enquiries; detect and prevent fraudulent activity; improve the design and functionality of our website; and send promotional emails to customers who have opted in to receive them. We do not use your data for any purpose beyond what is described in this policy.

Customers who subscribe to our mailing list may receive emails about new products, special offers, and printing tips. You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email. PATCH IT LLC does not sell, rent, or share your email address with third parties for their own marketing purposes.

All payment transactions are processed by PCI-compliant third-party payment processors. All data transmitted between your browser and our website is protected using SSL (Secure Sockets Layer) encryption. PATCH IT LLC does not store your credit or debit card numbers on our systems at any point during or after a transaction.

Cookies are small text files stored on your device when you visit a website. Print Pilot Pro uses cookies for three purposes: essential functionality (keeping your cart active, maintaining your session), analytics (understanding how visitors use our site), and advertising (showing relevant ads on other platforms). Third-party cookies may be placed on your device by our analytics and advertising partners. You can control or disable cookies through your browser settings, though some features of the website may not function correctly if cookies are disabled.

PATCH IT LLC shares your personal information only with the third parties necessary to operate our business: payment processors (to handle transactions), shipping carriers (to deliver your order), and analytics and advertising platforms (as described in Section 7). We share only the minimum data required for each purpose. We do not sell your personal data to any third party.

We retain your personal information only for as long as it is necessary to fulfil the purposes described in this policy, including processing your orders, meeting legal obligations, resolving disputes, and enforcing our agreements. When data is no longer required, it is securely deleted or anonymised.

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, request deletion of your personal data, and opt out of marketing communications at any time. To submit any of these requests, please contact us at contact@printpilotpro.com. We will respond within a reasonable timeframe.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You may request details about the categories of personal information we have collected about you and how it has been used. You may request deletion of your personal information. You may opt out of the sharing of your personal data. To exercise any of these rights, contact us at contact@printpilotpro.com. We do not discriminate against users who exercise their CCPA rights.

PATCH IT LLC is a reseller of printers and scanners. We do not manufacture any of the products we sell. All product warranties and technical matters are the responsibility of the original manufacturer. Warranty claims and product-related enquiries should be directed to the manufacturer of your specific device.

PATCH IT LLC operates its services in the United States. All personal data collected through this website is stored and processed in the United States. If you are accessing our website from outside the United States, please be aware that your data will be transferred to and processed in the US.

PATCH IT LLC may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The most current version of this policy will always be available on this page. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.