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Policies

Returns & Exchanges

Last Updated: April 2026

This page describes the return and refund policy for orders placed on printpilotpro.com, operated by PATCH IT LLC. Please read it carefully before initiating a return.

1.

Eligibility for Returns

We accept returns within 30 days of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • All accessories, manuals, cables, and included parts must be included.
  • The item must not show signs of damage caused by the customer.

Items that do not meet these conditions may be refused or may incur a restocking fee at our discretion. See Section 6 for details on restocking fees.

2.

How to Initiate a Return

Please follow these steps to start a return:

1

Contact us via our Contact page with your order number and the reason for your return.

2

We will review your request and respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.

3

Securely pack the item in its original packaging and ship it back following the instructions provided.

Important: Do not send items back without an RMA number. Returns received without a valid RMA may be refused and returned to sender.
3.

Return Shipping Costs

Defective or incorrect items

If your return is due to a defect, damage in transit, or an error on our part, we will provide a prepaid return shipping label at no cost to you.

Change of mind returns

If you are returning an item for any reason other than a defect or our error, the cost of return shipping is the customer's responsibility. We recommend using a trackable shipping method as we cannot accept liability for items lost in return transit.

4.

Refunds

Once your return is received and inspected, we will notify you by email of the outcome. Approved returns are refunded to the original payment method within 3–7 business days of receiving the item. You will receive a separate email confirmation when the refund has been issued.

Please note that original shipping charges are non-refundable unless the return is due to a product defect or an error made by PATCH IT LLC. Depending on your payment provider, additional time may be required for the refund to appear on your statement.

5.

Defective or Damaged Products

If your order arrives defective or damaged, please contact us within 7 days of delivery. Include the following in your message:

  • Your order number
  • A description of the issue
  • Photos of the damaged item and any damaged outer packaging

Depending on your preference and current stock availability, we will offer a replacement unit, a full refund, or store credit.

6.

Restocking Fees

For non-defective returns, a restocking fee of up to 15% of the purchase price may apply in the following situations:

  • Large or bulky equipment requiring special return handling
  • Items returned without original accessories, packaging, or documentation
  • Opened software, consumables, or bundled item sets

Any applicable restocking fee will be communicated to you before your return is finalised and will be deducted from your refund amount.

7.

Exchanges

Print Pilot Pro does not offer automatic product exchanges. If you would like a different model or product, please return your original item for a refund following the process in Section 2, then place a new order for the item you want. This ensures the fastest turnaround and gives you full flexibility over your new selection.

8.

Manufacturer Warranty

Products purchased through Print Pilot Pro may be eligible for warranty coverage provided by the manufacturer, as described on each product page. PATCH IT LLC does not provide manufacturer warranty service or handle warranty claims on behalf of any manufacturer. Warranty terms, coverage period, and claim procedures vary by brand and model — please contact the manufacturer directly for all warranty-related matters.

9.

Return Exceptions

The following items cannot be returned unless they arrive defective or damaged:

  • Opened consumables such as ink cartridges and toner
  • Software and digital downloads
  • Clearance items and special-order products

If you believe an excepted item is defective, please contact us within 7 days of delivery with photos and a description of the issue and we will review on a case-by-case basis.

10.

Contact

For returns, refunds, or eligibility questions, please contact us. We aim to respond within 1–2 business days.

PATCH IT LLC

1023 Lydney Cir

Waxhaw, NC 28173

United States

Email: contact@printpilotpro.com

Website: printpilotpro.com